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Intro
5
Where can I find the HP Sustainability website?
Sustainable Impact Executive Summary
How do I get further support on sustainability topics?
Hi there!
Can I chat with a live agent?
Design for Circularity
General
7
Please explain how HP is driving towards Circular Economy
What principles do you follow to promote sustainable product design?
Do you have an ISO 14040 certificate regarding Lifecycle Assessment of HP products?
Do you design products with durability (incl. extended product life, repairability or upgradability) in mind?
HP’s Sustainable IT Purchasing guide & Top Recommended Procurement Criteria
See all 7 articles
Batteries
6
Are Material Safety Data Sheets available for HP batteries? (Where do I find SDSs for HP notebook batteries?)
Is current SDS required for batteries transportation?
Where can I find UN 38.3 Lithium Battery Test Summary Reports for HP products?
Are HP batteries and accumulators free of cadmium, lead, and mercury?
Are you registered in accordance with the Batteries and Accumulators Directive?
See all 6 articles
Printing
7
Are there batteries in HP printers?
Where can I find power consumption information of an HP printing system – e.g. on TEC, operating modes, delay/recovery times?
Why aren't Ready, Active, Standby and Auto-Off modes energy values shown in the IT Eco Declaration of some HP LaserJets?
Do you measure Typical energy consumption (TEC) for your InkJet printers?
Can you tell me how many pages a standard toner cartridge will use both on economy and standard settings?
See all 7 articles
Personal Systems
6
Is it economical to switch off PC's at night and if so what are the potential energy savings?
Notebooks minimum power supplies energy consumption: Lot 7, ErP
Please provide power/energy consumption figures in Energy Star S4 mode
Do you ensure that the energy saving features of PCs and monitors are activated before the equipment is delivered?
Where can I find energy consumption data for a given PC?
See all 6 articles
Noise
2
What are the differences between sound power and sound pressure?
Where can I find acoustic emissions data for HP products?
Eco Labels & Declarations
General
5
Are HP products externally recognized in terms of sustainability?
How do I get environmental information (Data Sheet) for a specific product?
Do any HP toner cartridges carry the Blue Angel or Nordic Swan eco-labels?
ISO 14021 and 14024 (HP Products)
Does your company comply with the Australian Environmental Labelling Association, Australian Voluntary Environmental Labelling Standard AELA 24-2005?
EPEAT
3
What is EPEAT?
Are HP products EPEAT® certified?
Where do I find a list of EPEAT certified HP products?
Energy Star
3
Are HP products Energy Star certified?
Are HP Notebook External Power Supplies Energy Star qualified?
Are configurations without operating system ( FreeDOS ) considered Energy Star qualified?
Eco Declarations
2
Please provide an environmental profile of the offered products
Are IT ECO Declarations available for HP printer supplies?
TCO
2
What are TCO certifications?
Are any HP products TCO certified?
Blue Angel
5
Are HP products Blue Angel certified?
What are the advantages of Blue Angel certified HP printing systems?
Where can I find information on environmental features of Blue Angel certified HP printing systems?
Do any HP cartridges meet the Blue Angel?
Are any HP PCs Blue Angel certified?
Product Reuse and Recycling
General
20
Do you have a recycling program in place?
Is the HP Planet Partners recycling program available worldwide?
Do you use approved recycling vendors?
What is HP’s position on exporting e-waste from developed to developing countries?
What is the WEEE directive?
See all 20 articles
Batteries
4
How should I dispose of computer batteries?
Do you offer battery Recycling in North America (USA and Canada)?
Battery take-back scheme participation in Germany
Are you compliant with Directive 2006/66/EC on batteries and accumulators and waste batteries and accumulators?
Hardware
4
What are the take-back/recycling options for hardware?
My country is not covered by HP's hardware take-back program. Why?
WEEE fee per product
Are you authorized under India E-Waste (Management) rules?
Supplies
11
Does HP offer a recycling program for HP ink/toner cartridges and consumables?
How do I return LaserJet toner and InkJet ink cartridges?
We lost the pre-paid label for returning our HP supplies. Where do we send them? / How do we order or print a return label? (U.S. and Canada)
Can I return non-HP Inkjet cartridges?
Can I return my unused HP cartridges through the HP Planet Partners Program?
See all 11 articles
Packaging
5
Does HP offer Packaging take-back?
Does HP offer Packaging take-back? (extended)
Are your packaging materials separable and recyclable?
Are HP obligated to submit an annual packaging waste report to the UK Environment Agency?
HP Molded Fiber Advanced Tooling Solution
Materials
General
7
Are HP ink and toner cartridges free from PVC?
Use of specific substances or full material disclosures
What is HP policy regarding use of phthalates, brominated flame retardants (BFRs), and polyvinyl chloride (PVC)?
Is Red Phosphorus used as a flame retardant in HP products?
Are Material Safety Data Sheets available for HP products?
See all 7 articles
RoHS
6
Are HP products RoHS compliant?
Is HP working on eliminating lead from its products?
I need China RoHS information for an HP product. What can I do?
Is HP obliged to provide the China RoHS “Disclosure table” in printed form in every product we ship?
Does HP comply with China Management Methods (CMM) labelling?
See all 6 articles
REACH
3
What is the European Union Registration, Evaluation, Authorisation, and Restriction of Chemicals (REACH) legislation and how does it affect HP? Its products?
Does HP comply with the EU REACH Regulations?
Compliance with EU regulation 2020/878 for Safety Data Sheets
Supplies Environmental and Health
General
6
Where can I find Safety Datasheets (SDS) for HP printing cartridges?
Are HP supplies classified as Dangerous Goods Magnetized Material or UN2807?
Do HP Fuser Kits, Maintenance Kits or Imaging Drums* require an SDS?
Why is the UN code of a given Toner or Ink not always listed in their SDS?
Do you need personal protective equipment when handling HP cartridges?
See all 6 articles
Ink
12
Is shredded paper with some HP ink on it OK to be used as compost in soils?
Are HP Inkjet printing supplies/Inks safe?
What should one do if he/she has accidentally swallowed ink or believes a child has swallowed ink from an HP inkjet print cartridge?
What is a significant amount of ink to ingest?
What signs and symptoms would be exhibited after ingesting ink?
See all 12 articles
Toner
2
Are HP LaserJet printing supplies/Toners safe?
Where can I find information on safety and sustainability of original HP toner cartridges?
Packaging
General
7
Does HP comply with European Packaging Directive 94/62/EC?
Has HP established environmental guidelines for product packaging?
What are you doing to reduce/eliminate the in-the-box packaging materials?
Does your packaging contain halogen-containing polymers or any intentionally added toxic substances?
Is the Green Dot featuring on HP Inc. packaging?
See all 7 articles
Hardware
2
Why are there so many cables packaged with my product?
When you place printers into boxes, there is often a plastic bag that surrounds the printer inside of the box. What is this bag called, and why is it necessary?
Supplies
3
Why is the packaging of the toner cartridges so excessive? Why don’t you take back the packaging as well, when taking back the toner cartridges?
Why are HP Inkjet cartridges packaged inside a large, hard plastic case?
Why has the outer packaging of HP paper been changed from paper to plastic folio?
HP Operations
General
18
How does HP report on its environmental performance?
Does your company produce an annual environmental (or corporate social responsibility [CSR]) report?
What are the key indicators that HP measures its Operations performance against and how are those metrics defined?
Occupational Health and Safety standards compliance OHSAS 18001
Do you set sustainability goals?
See all 18 articles
Energy
2
Has your organization reviewed energy use for its operations?
Does HP have the ISO 50001 certification?
Water
2
Has your organization reviewed its water use?
How does your organization manage wastewater from its operations?
Waste
1
Has your organization reviewed the waste it produces?
HP Social and Integrity
1
HP Turkey enriches children’s lives through technology
Audits
2
How can we follow-up on the environmental management systems, can we view minutes/notes from external auditors?
How is your environmental management system verified/audited/certified?
Supply Chain Responsibility
SCR Program or Management
10
What are the HP Supply Chain Responsibility principles?
Overview of HP supply chain responsibility program
HP's social and environmental responsibility program for the supply chain
Where can we find additional information on your Supply Chain Responsibility Policies?
How HP is building a transparent supply chain?
See all 10 articles
Code of Conduct
2
What is the RBA Code of Conduct?
How does your company’s Supplier Code of Conduct differ from the RBA’s Code of Conduct?
Audits and Compliance
4
How are the supplier social and environmental guidelines enforced?
Does your company audit its supply chain sustainability performance?
What is the scope of your audit program?
What are the key drivers when auditing HP’s supply chain?
Supplier Performance
6
What are HP's social and environmental expectations for suppliers?
Are suppliers required to have Management Systems?
Do you measure the Greenhouse gas emissions in your Supply chain?
Do you measure the used water in your Supply chain?
Do you measure the waste in your Supply chain?
See all 6 articles
Conflict Minerals
3
Please explain your actions regarding Conflict Minerals/ Responsible minerals sourcing
How do you ensure that the suppliers fulfill the requirements you have put upon them?
Are you taking actions for some other minerals?
Human Rights
9
Do you have a Human Rights Program or Policy?
Human rights at HP
How can employees and workers report a human rights violation? (whistleblowing)
HP Human rights governance structure
What are the key components of our human rights due diligence?
See all 9 articles
Other
General
9
Do you comply with the DIN 33871-1 standard for printing supplies?
Where are HP LaserJet cartridges manufactured?
Where can I get Working in Comfort information about HP products?
Do HP toner cartridges comply with the STMC standard?
What is the weight of the toner in HP toner cartridges?
See all 9 articles
Technical Regulations
General
2
Where can I find EU Declaration of Conformity?
Where can I find GS certificates?