HP offers a range of programs, initiatives and services designed to keep products and materials in use at their highest value for as long as possible, driving progress toward an increasingly circular economy. We build our products to last, including through repairability and upgradeability. When a device fails, we offer easy-to-access repair services to extend product life.

We design our personal systems to be more durable and repairable. We have developed tools that help us assess the life cycle impact of design decisions such as battery removability and decreasing the number of screws, which can simplify the repair process. Our suite of tools includes the HP Serviceability Scorecard, which we use to determine how easy a PC is to repair. During product development, it helps us to understand serviceability and sustainability issues and identify opportunities for improvement—such as switching to non-soldered components to enable replaceability. New designs are scored across six categories, such as ease of disassembly, tool and screw requirements, and the skills needed to perform a service.

We test the quality and durability of our Pro and Elite notebooks, Pro and Elite desktops and All-in-Ones, and select workstations and mobile thin clients using the rigorous MILSTD- 810G standard. We publish a technical white paper, which includes information about testing the ruggedness and reliability of HP Business PCs as well as detailed test results.

Many of HP’s home and office printers adhere to relevant eco-label standards for extending product life and conserving materials, including EPEAT^® specifications based on IEEE standard 1680.2 as well as Blue Angel environmental criteria. Through modular design, we increase upgradeability and enable many of our printers to be easily disassembled for repair or recycling. 

HP digital presses are major capital investments for our customers and are designed for upgradeability, repair, and refurbishment. Through firmware updates and component upgrades, HP Indigo presses used by customers are kept up to date. The HP Indigo Certified Pre-Owned program enables us to keep products in use for longer, reducing waste while allowing customers to access HP Indigo products at a lower price point. In 2023, 14% of total presses delivered were pre-owned.

As of 2023, 97% of all HP PageWide presses installed are still in use, including the first two presses installed in 2009 and 93% of those installed over 10 years ago.¹ HP PageWide presses are kept at their highest value through upgrades such as High-Definition Nozzle Architecture technology and the introduction of HP Brilliant Inks. By extending product life, more value can be captured from natural resources while reducing environmental impact.

Our technical white paper on testing the ruggedness and reliability of HP Business PCs is available at http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-0823ENW.pdf.

For more information, please see the Climate Action section of the 2023 HP Sustainable Impact Report at www.hp.com/go/report.

¹ Based on HP internal data collected in 2023 through connected presses reporting data..